We roast on a Probat P25-2.

Starting on January 1st, 2025, we will roast and color sort on Tuesdays, and fulfill on Wednesdays every week.

Our cutoff is 6am every Wednesday. We will do our best to fulfill orders placed after 6am the same day, but will give priority to orders that made the cutoff.

We recommend at least 3-4 weeks of rest to enjoy these coffees at their optimal brewing condition.

Brewing systems are complex, and are highly dependent on your equipment:
- grinder
- grinder burr make, material, type
- filter (or lack thereof),
- water system (general & carbonate hardness)

There are many well-made videos on youtube regarding brewing, and we recommend doing a bit of viewing to really understand your setup to get the most of it.

If you are still having trouble, feel free to email us at: orders@regaliacompany.com

We offer free shipping on all subscription orders. If you have an an active subscription, and would like to include an a la carte coffee, please select "pickup" instead of ship and email team. We will merge it on our end.

Please try checking with your neighbors and your postal delivery person. Also check around your normal delivery place to see if it’s been put somewhere different. Sometimes carriers will mark packages as being delivered but not actually deliver them until the next day.

Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to USPS, it’s in their hands to ensure delivery.

All that being said, if you are unable to track down your package, please let us know by sending your name and order number to orders@regaliacompany.com with a description of the issue you’re experiencing. We want to make sure that you are happy with your purchase from us, and we’ll look into sending a replacement order.

There is a chance that our local USPS or UPS/Fedex distribution center is flooded with packages, and has not had the chance to process the orders they have picked up from the roastery. This is especially true during the holidays.

Our general rule of thumb is to wait at least 2 business days after our fulfillment date. If the package still hasn't moved, please email us and we will do what we can to send you a replacment.

Please email us with your order number and a few photos. These will help us determine what happened during transit. We will get you a replacement package as soon as possible.

orders@regaliacompany.com

The easiest way to do so is to email us the following: the date you'd like your next subscription to process, and how frequent you'd like your subscription to process.
If you need to pause or cancel your subscription, feel free to email us.

orders@regaliacompany.com

For the Easy/Family subscription, we will post these on the product pages themselves

We accept returns on brewers and merchandise in their original, unused condition. Once received, we will refund the cost of the product minus the shipping fee and a $5 restocking fee.

We do not accept returns on coffee bags that have been opened.

Please ship to:

Multimodal

Attn: Regalia Returns

39-26 24th Street, LIC, NY 11101

We pride ourselves in delivering a superior coffee product. If you are having any difficulty with brewing, please reach out to us at anytime.

orders@regaliacompany.com