Shipping FAQ/Return Policy
We roast on Saturdays, and will ship all orders out on Monday. We have a order cutoff of 6am Monday morning. All orders after this cutoff will roast and ship the following roast cycle.
DOMESTIC
If you purchase 1x 250g bag of coffee, this will ship via USPS First-Class Mail as a default shipping option for $3.00 flat rate.
If you purchase 2x 250g bags of coffee or more, this will ship for free via UPS Ground or FedEx Express (whichever is faster).
Any order of 5lbs coffee or more will ship for free using UPS Ground.
INTERNATIONAL
We ship internationally with Fedex International Ground to Canada, and FedEx Priority Express. Please email any special orders to orders@regaliacompany.com
All packages will be listed as "roasted coffee samples" with a value of USD $15. Please email orders@regaliacompany.com with your order number if you desire a different description and value.
By purchasing coffees from our website, the customer agrees to handle all importing costs associated with your specific country of residence.
| Country | Weight | Cost |
| Canada | 1x 200g bag | $6.50 |
| 2x 200g bag or more | Free | |
| France, Germany, Italy, Luxembourg, Monaco, Netherlands, UK | Under 3lbs | $9.50 |
| Over 3lbs | $11.50-14.50 | |
| Hongkong, Singapore, Taiwan | Under 3lbs | $9.50 |
| Over 3lbs | $11.50 | |
| Japan, South Korea | Under 3lbs | $9.50 |
| Over 3lbs | $14.50 | |
|
Andorra, Austria, Denmark, Faroe Islands, Finland, Greece, Greenland, Iceland, Liechtenstein, Malta, Sweden, Switzerland
|
Under 3lbs |
$12.50 |
|
|
Over 3lbs |
$18.50 |
| Indonesia, Malaysia, Philippines, Thailand, Vietnam, Australia, New Zealand | Under 3lbs |
$10.50 |
| Over 3lbs |
$19.50 |
|
| Everywhere Else | Under 3lbs |
$25.50 |
| Over 3lbs |
$38.50 |
RETURN POLICY
If you are in anyway dissatisfied with your coffee purchase, please contact orders@regaliacompany.com to see if we can send you another coffee that suits your palate. If you'd like a refund, please return the coffee to:
Regalia
Attn: Returns
39-26 24th Street
Long Island City, NY 11101
We will not accept returns on coffee bags that have been consumed of most of its contents.
We accept returns of coffee brewers in their original packaging that are free of damage, defects, and have not been used. We do not accept returns on paper filters of any kind.